Employees

Keith Cole

Keith Cole

I was born in Albany, New York, where I have lived my entire life. I share my life with my wife Nel, four sons and one daughter. I enjoy spending quality time with my family and friends. Jazz music is my great passion, where I practice my saxophone while it is playing in the background. In my spare time, I enjoy photography, watching NFL Football, and working out at the gym. I volunteer with the Make a Wish Foundation Fund Raiser in Albany, and many other community organizations. I attended Hudson Valley College to pursue a degree in Criminal Justice. I have a background in Law Enforcement, as a former Detective for the Albany Police Department in the Narcotics Division. I worked for the United States Department of Homeland Security, and am trained in hostage negotiations. Keith is Licensed Private Investigator in the State of New York. I have been an Interventionist for nine years; conducting hundreds of successful interventions with male and female adolescents and adults. I specialize in adolescent interventions and have handled runaways, missing children, juveniles struggling with self-esteem or emotional difficulties, as well as with drug addiction, bi-polar anxiety, self-harm and troublesome, destructive behaviors that threaten them and their families. I understand how difficult the teenage years can be, having experienced many challenges with my own children.   My favorite book is “The Last Lecture,” by Dr. Randy Paunch. It is in this book that I derive my favorite quote, “There is good in everyone, sometimes it just takes a little longer for it to come out in others.”

Amy Guanay

Amy Guanay

Amy Gaunay is a 1988 graduate of Troy High School and also attended Suny Cobleskill. I have had a passion for working with people since my first job at ST. Mary’s Hospital, at age 15 in Troy, NY. I enjoyed making the elderly patients happy visiting with them. I have been working on and off in the restaurant industry for 29 years. At age 24 I took a job at a Wal-Mart warehouse doing quality assurance for 15 years. I realized that crunching numbers was not for me. I needed a job where I was helping people and making people happy. I needed to get out of that dark warehouse and around people again.

In June 2007 I took a job as a hostess at Tops American Bar Grill and Bakery and quickly was moved in the front end manager position. My heart and soul was beaming again. I was in a new community that took me in quickly as a part of their family. I had a staff of 28 servers that I thought of as my own children. They ranged in ages from teens to 60’s high school drop outs to college students to moms who needed 2ndjobs. They would come to me for love and advice. I managed them like I managed my own two children with lots of love and lots of discipline. Eight years later I still have amazing relationships with most of these beautiful souls.

I am now working as an Interventionist helping with families and adolescents in crisis. I am currently working on my Board Certification and want to continue my career as an interventionist. I want to keep helping families move forward with their loved ones.

I have been with my husband for 23 years and have two sons Austin 18, Zachary 15. They are a huge football Family. Both my sons play high school football and Austin is going on to play college football in the fall. I love to cook if time permits. One of the football team’s players was diagnosed with lymphoma 2 years ago I now have made sure to volunteer for lymphoma society and Make-A-Wish during the year.  I also have a passion for animal rescues and supporting our troops and veterans.